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Refund and Cancellation Policy

Effective Date: 31-08-2024

At Hilltop Bookstore, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our refund and cancellation policy below.

1. Order Cancellation

  • Before Shipment: You may cancel your order at any time before it has been shipped. To cancel an order, please contact us at [contact email/phone number] with your order details. We will process the cancellation and issue a full refund.
  • After Shipment: Once an order has been shipped, it cannot be canceled. If you wish to return the product, please refer to our Return Policy.

2. Returns

  • Eligibility: You may return items within 6-7 days of receiving the product, provided it is in its original condition, unused, and with all original packaging and tags intact.
  • Process: To initiate a return, please contact us at [contact email/phone number] with your order details and the reason for the return. We will provide you with instructions on how to return the item.
  • Return Shipping: The customer is responsible for the cost of return shipping unless the item is defective or incorrect.

3. Refunds

  • Processing Time: Refunds will be processed within 6-7 days of receiving the returned item. The refund will be issued to the original payment method.
  • Non-Refundable Items: Certain items, such as digital products or books that have been used or damaged, may not be eligible for a refund.

4. Exchanges

  • Eligibility: We do not offer direct exchanges. If you need a different item, please return the original item and place a new order for the desired product.
  • Process: Follow the return process outlined above, and once we receive the returned item, you may place a new order for the replacement.

5. Defective or Incorrect Items

  • Defective Items: If you receive a defective or damaged item, please contact us immediately at [contact email/phone number] to arrange for a return or exchange.
  • Incorrect Items: If you receive an item that is not what you ordered, please contact us within 9-10 days of receiving the product, and we will arrange for a return and replacement.

6. Contact Information

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:

Hilltop Bookstore

751019,dumuduma

Email: Hilltopbookstore@gmail.com

Phone: 9861845132